A concerning assumption is being made today by many software testing professionals. They are assuming they understand how decisions are made about testing progress and quality. Peering into the minds of our stakeholders we begin to understand the context that informs their decisions. This insight will challenge our assumptions about test reporting, and lead to shifts in our test management, leadership and reporting approaches.
In this class, join Lynn McKee as we explore testing metrics to understand what’s working, what’s not and why. First, we will explore the concept of context and how it shapes our perceptions, expectations and decision making. From there we will look to understand measurement dysfunctions and the dangers they pose to our teams and stakeholder decision making. Next, we will step into the shoes of our stakeholders to understand what really informs their decision making and how test reporting fits in. Next, we will explore how best to meet stakeholder needs by evaluating different approaches including traditional metrics, dashboards and information radiators. We will wrap up by developing an action plan for your project and sharing important considerations when leading change.