3 Success Factors to Consider When Adding Chatbot into Your Strategy
Mobile apps continue to evolve to streamline and enrich user experience. Voice-driven chatbots constitute a leap in that sense: both in terms of services, as well as the various channels brands can interact with users over. Chatbots are described as the “$200 Billion disruption”. Indeed, almost every brand is either planning, developing or already launched such personalized virtual assistant. For developer teams, ensuring quality for Chatbots is a challenging task: functional testing, responsiveness and the quality of the audio integration, both in-app as well as when used via Siri, Google Assistant or Facebook messenger. It almost doubles the coverage matrix and risk.
In this session we will discuss:
Are test teams expected to increase their coverage to include voice-based interfaces, and why.
How are AI-backed voice interfaces unique, what are the implications on testing practices.
What approach could be used to automate testing for chatbots.
We will illustrate the points through chatbots used at a bank, insurance company and telco.