3 Success Factors to Consider When Adding Chatbot into Your Strategy

Mobile apps continue to evolve to streamline and enrich user experience. Voice-driven chatbots constitute a leap in that sense: both in terms of services, as well as the various channels brands can interact with users over. Chatbots are described as the “$200 Billion disruption”. Indeed, almost every brand is either planning, developing or already launched such personalized virtual assistant. For developer teams, ensuring quality for Chatbots is a challenging task: functional testing, responsiveness and the quality of the audio integration, both in-app as well as when used via Siri, Google Assistant or Facebook messenger. It almost doubles the coverage matrix and risk.

In this session we will discuss:

  • Are test teams expected to increase their coverage to include voice-based interfaces, and why.
  • How are AI-backed voice interfaces unique, what are the implications on testing practices.
  • What approach could be used to automate testing for chatbots.
  • We will illustrate the points through chatbots used at a bank, insurance company and telco.

Automation Mobile
Location: North 2 Date: October 25, 2018 Time: 2:15 pm - 3:15 pm Amir Rozenberg